TORONTO – Canada’s broadcast regulator has made a move aimed at helping consumers get the best out of their phone, text, and messaging services.
The Canadian Radio-television and Telecommunications Commission says it will soon require telecom providers to implement call authentication, a measure that helps prevent scam and spyware calling services from taking over the phone.
The regulators says companies will be required to implement the safeguard, which is not currently required, within a year of the regulation taking effect.
When a user contacts a listed number, the phone company will verify the list by asking for the standard list of numbers, and dialing a second number for verification.
In some cases, such as calls where the target of the call requests that a unique, unique number be dialed from an unrecognized mobile number, call authentication could help limit fraud or unwanted robocalls, the commission says.
By requiring the measures, the CRTC says the telecom providers will be able to recognize who is calling and verify if it’s actually that number, something the commission says scammers are already trying to avoid.
“For the first time, we will have a clear picture of the phone numbers that are being fraudulently misused,” said CRTC chairman Jean-Pierre Blais.
“Verifying that they are actually a legitimate number and not a threat will mean we will have more power to stop fraud from happening.”